Refund policy

Returns and Refund Policy

This policy explains your right to cancel an order, how to return an item and how refunds work. It does not affect your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

Who we are

Man Cave Geek is a trading name of Dropify Commerce Limited, company number 13517749.

Email: mancavegeek@gmail.com

Business hours: Monday to Friday, 9:00am to 5:00pm

Many of our products are dispatched directly by our specialist suppliers. Whoever ships your order, your contract is with Man Cave Geek and we handle your return.

Changing your mind

You can cancel your order for any reason within 14 days of the day after you receive it. You do not need to tell us why and you do not need our approval. If your order arrives in several deliveries, the 14 days start the day after the last item arrives.

To cancel, tell us clearly by email or through our contact page. You can use the cancellation form at the end of this policy, but you do not have to. Please include your order number so we can find your order quickly.

You can also cancel before your order is dispatched. If it has already been dispatched, you can refuse delivery or return it as set out below.

Returning your item

Once you have told us you are cancelling, we will send you the return address for your item. Some items go back to our warehouse and others to the supplier that dispatched them.

Please send the item back within 14 days of telling us you are cancelling. Mark the parcel clearly with your order number and postcode, and use a tracked service.

You are responsible for the cost of returning an item if you have changed your mind. Large or heavy items such as beer fridges, furniture and arcade machines may need a courier or freight service. If you would like us to arrange collection, contact us and we will quote the cost before booking anything.

Please pack the item securely so it is not damaged on the way back. The original packaging is the best protection if you still have it, but it is not a condition of your refund.

Condition of returned items

You may handle and inspect an item as you would in a shop to check what it is, how it works and whether it suits you. For example, you can plug in a fridge briefly to check it powers on and cools.

If an item has been handled or used beyond that, or comes back damaged or with parts missing, we may reduce your refund by the loss in value. We will explain any reduction in writing. This does not affect your right to cancel.

Your refund

We will refund the full price of the item and the cost of standard delivery to your original payment method. If you paid extra for a faster or Saturday delivery, we refund the standard delivery cost only.

We will pay your refund within 14 days of receiving the item back or of you giving us proof that you have sent it, whichever is sooner. If you cancel before your order is dispatched, we will refund you within 14 days of your cancellation. We never charge a fee to process a refund.

Items you cannot cancel

The right to cancel does not apply to:

  • items made to your specification or clearly personalised, including bespoke or custom-built arcade machines;
  • sealed items that are not suitable for return for health or hygiene reasons once unsealed;
  • perishable goods, such as food and drink.

Sale and discounted items can be cancelled in the same way as full-price items.

Arcade machines

Standard arcade machines from our range can be cancelled within 14 days of delivery like any other product. Machines built or configured to your own specification, such as custom artwork or game selections, are made to order and cannot be cancelled once production has started. We will confirm before you order whether your machine is made to order.

Faulty, damaged or incorrect items

Please check your order when it arrives. If anything is damaged in transit, faulty or not what you ordered, contact us as soon as possible, ideally within 48 hours, with photos. Reporting quickly helps us resolve claims with the courier, but it does not limit your rights.

Under the Consumer Rights Act 2015:

  • within 30 days of delivery, you can reject a faulty item for a full refund;
  • after 30 days and within 6 months, we will repair or replace the item, and if that does not fix the problem you can have a refund;
  • after 6 months, you may still be entitled to a repair, replacement or partial refund, and manufacturer warranties may also apply.

We may offer troubleshooting to help, but you do not have to accept it in place of your rights. We cover the cost of returning faulty, damaged or incorrect items and will arrange collection where needed. A replacement item keeps the remainder of the original warranty period.

Exchanges

To exchange an item, cancel and return the original and place a new order for the item you want.

Questions

If you have any questions about a return or refund, please contact us and we will help.

Cancellation form

Copy and paste the detail below into an email if you wish to cancel your order.

To: Man Cave Geek (Dropify Commerce Limited), mancavegeek@gmail.com

I hereby give notice that I cancel my contract of sale of the following goods:

  • Order number:
  • Item(s):
  • Ordered on / received on:
  • Name:
  • Address:
  • Date: